Caramel & Cie undertakes to ship your order within 24 hours from Monday to Friday.
If it is passed before noon, then it will be processed and shipped the same day.
Any order placed after Friday 2pm will be shipped on Monday.
For deliveries out of France, the customer undertakes to pay all taxes due on the import of products, customs duty, value added tax, and any other taxes due under the laws of the country in which the order is received. All orders placed are intended for the personal use of customers, customers or recipients of products refrain from any partial or total resale of the products. Caramel & Cie is released from any legal liability if the taxes are not paid by the customer.
Depending on the customer's choice, delivery can be made, in France, by:
- Colissimo without signature in 48 hours after shipment
- Mondial Relay in 3 to 4 days after shipment
- TNT for express delivery within 24 hours after shipment
Or abroad by:
- Colissimo International for a delivery time of 3-4 working days in Europe, 5-6 for the rest of the world
- Mondial Relay for Belgium, Spain and Luxembourg
The delivery rate is calculated according to the weight and place of delivery. The price will be indicated to you before validation of your order.
You can track the progress of your order at any time by logging into your account.
Select "my orders" to track the progress of your package. For any questions regarding the progress of your delivery you can also contact Caramel & Cie customer service at email@example.com
In the case of failure to collect within the time limits set by the transporter, the products will automatically be returned to the sender and the return of your order will be at the expense of the recipient.
Caramel & Cie will cover the return costs related to products with an obvious defect or if there has been an error in the shipment of the product.
If your request does not concern these cases, the return of the goods to our services will be at the expense of the customer, whether it concerns a request for an exchange of products or a refund.
You have a legal period of 14 days from receipt of the goods to notify us of your intention to return the product and the reason for the return.
You can contact us by using the contact form or by email at firstname.lastname@example.org
Our customer service department will advise you on how to proceed.
As soon as you receive the return authorization e-mail (with or without a prepaid voucher, according to the conditions previously mentioned), you can return the desired products, in their original packaging, accompanied by the invoice, to the address indicated below.
Caramel et Cie
ZI DES TOURELLES
4 Allée des Tanneurs
72800 LE LUDE
What are the refunding terms?
Upon receipt of your package and validation by our services, according to your wishes, the product will be refunded to you according to your payment method. It is also possible to request a credit note from the shop (for your return valid for 6 months). The refund is due within a maximum of 30 days.
In the event of exercise of the right of withdrawal, Caramel & Cie undertakes to refund the sums paid by the customer free of charge, except for return shipping costs.
What items can be returned?
All products of the site Caramel & Cie.
You must return the new products in their original packaging, accompanied by all possible accessories, operating instructions and documentation.