Return products within 14 days

Return conditions:

- You have 14 days from receipt of your package to return an item.

- Returned products must be in their original condition. Return conditions: The item must be returned in its original condition, unused and in its original packaging.

- Personalized or custom-made items can only be returned in the event of a quality defect.

- Return costs are the responsibility of the customer. The return of defective products is handled in the “ History and details of my orders ” section.

- Refund will be made within 14 days of receipt of the returned item.

If you purchased the product from a reseller, please contact your reseller's after-sales service for returns.

How to make a return:

- Log in to your account on our website and go to the " History and details of my orders " section in the "My account" area. - Click on the "Return a product" button located to the right of your order

- Select the box: "Return the product" or the box "Exchange the product"

- Choose the return method: “By mail” or “In store”.

- If you choose to return by mail, check the address, then click on "Generate a return slip".

- Print the return slip, pack the items concerned, stick the return slip on the packaging, then send the package.

- If you prefer to return the item directly to the store, we are located at 21 rue Michel le Comte 75003 and we are open Monday to Friday.

- Upon receipt and verification of your package, the refund will be processed within a maximum of 14 days (we strive to process returns quickly).

- You will find information relating to returned products in your account area, in the “Product Returns” category.

2. Returns of Defective Products

Return conditions:

- Return costs are our responsibility for mainland France and Belgium.
International returns are the customer's responsibility. We will not be able to provide a return label or pay any customs fees that may apply when processing your return package.

- To make this type of return, please go to the “ Product Returns ” section.

- Refund will be made within 14 days of receipt of the returned item.

If you purchased the product from a reseller, please contact your reseller's after-sales service for returns.

How to report a defective product:

- Log in to your account on our website and go to the " Returning a product " section in the "My account" area.

- Select the order you are returning and check the affected items. Indicate the reason for the return. Attach a photo of the product and the defect.

- Our Customer Service will process your request. Then click on the link that will be sent to you by email. Confirm your postal address. Click on "Generate a return slip".

- Print the voucher, pack the items concerned, stick the return slip on the packaging, then send the package to the following address: 21 Rue Michel le Comte, 75003 Paris

- Validate your request.

- Upon receipt of your package, the refund will be processed within a maximum of 14 days (we strive to process returns quickly).

We hope you find this information helpful in making a return easier.