14-day product returns

Return conditions:

- You have 14 days from the receipt of your package to return an item.

- Returned products must be in their original condition. Return conditions: The item must be returned in its original, unused condition and in its original packaging.

- Personalized or custom-made items can only be returned in case of a quality defect.

- Return shipping costs are the responsibility of the customer. Returns of defective products are processed under the section "Order history and details".

- Refunds will be processed within 14 days of receipt of the returned item.

If you purchased the product from a reseller, please contact your reseller's after-sales service for returns.

How to make a return:

- Log in to your account on our website and go to the "Order history and details" section in "My account." - Click on the "Return a product" button located to the right of your order.

- Select the box: "Return the product" or "Exchange the product."

- Choose the return method: "By mail" or "In store."

- If you choose to return by mail, verify the address, then click on "Generate a return label."

- Print the return label, pack the relevant items, attach the return label to the package, then send the package.

- If you prefer to return the item directly to the store, we are located at 25 rue Plumet, 75015, and we are open Monday to Friday.

- Upon receipt and verification of your package, the refund will be processed within a maximum of 14 days (we strive to process returns quickly).

- You will find information related to returned products in your account, under the "Product Returns" category.

2. Returns of defective products

Return conditions:

- Return shipping costs are covered by us for metropolitan France and Belgium.
International returns are at the customer's expense. We will not be able to provide a return label or pay for any customs fees that may apply when your return package is processed.

- To make this type of return, please go to the "Product Returns" section.

- Refunds will be processed within 14 days of receipt of the returned item.

If you purchased the product from a reseller, please contact your reseller's after-sales service for returns.

How to report a defective product:

- Log in to your account on our website and go to the "Product Return" section in "My account."

- Select the order related to the return and check the relevant items. Indicate the reason for the return. Attach a photo of the product and the observed defect.

- Our Customer Service will process your request. Then click on the link that will be sent to you by email. Confirm your postal address. Click on "Generate a return label."

- Print the label, pack the relevant items, attach the return label to the package, then send the package to the following address: 25 rue Plumet, 75015 Paris.

- Validate your request.

- Upon receipt of your package, the refund will be processed within a maximum of 14 days (we strive to process returns quickly).

We hope this information will be helpful for making a return with ease.