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All Caramel & cie products (excluding partner brand products) are guaranteed for 2 years from the date of purchase.
If you discover a defect in materials or workmanship, we will replace or repair the item at our expense. Warranty claims must be accompanied by proof of purchase / payment.
Caramel & cie's warranties do not cover misuse, neglect, accidents, abrasion, solvents, cleaning fluids, damage in transit or any modification made to a Caramel & cie item. If your product has been damaged in transit or by a carrier, you must report it to us immediately.
We also cannot be held responsible for any loss, damage or cost resulting from the use or loss of our products. Please note that general wear and tear, including, but not limited to, degradation of colors and materials over time, is not considered a defect in material or workmanship and therefore is not covered. by our guarantees.